Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@shopcitrusy.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at info@shopcitrusy.com.

🎁 Please note that holiday boxes are final sale and are not eligible for returns.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Return & Refund Policy

We want you to love your purchase, but if something isn’t right, we’re here to help.

Return Window
You may request a return within 30 days of delivery. To be eligible:

  • The item must be unused, unworn, and in its original packaging

  • Tags must still be attached (if applicable)

  • Proof of purchase is required

Return Shipping
Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service, as we are not responsible for lost returns.

Final Sale Items
Items marked as Final Sale are not eligible for return or refund. Please review product details carefully before purchasing.

Refunds
Once your return is received and inspected:

  • Approved returns will be refunded to the original payment method within 5–10 business days

  • Original shipping costs are non-refundable

How to Start a Return
To begin the return process, email us at info@shopcitrusy.com with:

  • Your order number

  • The item(s) you'd like to return

  • The reason for your return

We’ll respond with return instructions.