Refund policy

Last updated: October 22, 2026

Returns and cancellations

Return eligibility depends on the items in your order.

Where returns are accepted, items must be returned in the same condition they were received, unworn or unused, with tags, and in their original packaging or as otherwise indicated in the return instructions. We may reduce your refund if the item has been used, damaged, or handled more than necessary.

You may request a return within 30 days after your item is delivered.

Return shipping is free, and we will provide a return label.

You can request cancellation or removal of items from your order for 1 hour after the order is placed.

How to start a return or cancellation

Whether return or cancellation requests are accepted depends on the terms above and your rights under applicable law.

Start your return or cancellation request by logging into your account. If you can't start it there, submit a request through our contact page and include your order number.

If your return is approved, we will provide you instructions on how and where to send your package to complete your return.

Items sent back without first requesting a return will not be accepted.

Damages and issues

Please inspect your order when you receive it and contact us immediately through our contact page if an item is defective or damaged, or if you received the wrong item.

Exceptions and non-returnable items

Some items may not be eligible for return, as stated in the return terms above or on the product listing, website, or in-store at the time of purchase.

If you have questions about whether a specific item can be returned, submit a request through our contact page.

Exchanges

We do not offer direct exchanges. To exchange an item, place a new order for the item you would like, then return your original item.

Once your new order is placed, submit a request through our contact page with both order numbers, or start the return by logging into your account. We will set up your refund along with a free return label for the original item.

Refunds

We will notify you after we receive and inspect your return and let you know whether the refund was approved. If approved, you will be refunded to your original payment method, unless otherwise stated. Your bank or payment provider may need additional time to process and post the refund.

If you do not see your refund within a reasonable period of time since your refund was approved, contact us through our contact page.

This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.

Contact

To request a cancellation, start a return, inquire about a return, ask about an exchange or report damaged items, please submit a request through our contact page. You can also find more ways to reach us in our contact information policy.